
We could argue whether or not this is a game. It could be a series of lousy decisions. However, given that there are 2 players (Raelynn Campbell and Best Buy), there is an interaction (several in fact), and each has an objective (RC to buy a pc and get it serviced, Best Buy to make a profit), and both are aware that they are interacting, I think this does qualify as a game.
See the link to the article about Raelyn Campbell's $54M lawsuit because Best Buys lost her laptop when she took it in for repair under one of those all so valuable extended warranties.
The table above depicts a series of decisions within this game. The initial decisions were calculated decisions by Best Buys to offer an extended warranty to a customer and that customer purchasing that warranty. Then, the unexpected factor of the PC breaking happened, followed by the unexpected factor of player incompetence when BB lost the laptop. Then the strategies kick back in. Best Buy offering a low dollar amount, RC countering, Best Buy saying bug off, and RC countering with the lawsuit.
So, this calls into question when can we assume the participants are rational or not. Or, rational may be defined differently depending on the participant. And, when a small, helpless customer is facing a huge, mean corporate giant, David/Giant emotion comes into play. Perhaps this emotion is a factor in the payout that the players need to consider.